SHIPPING & RETURNS

Shipping Policy

At SideSpin Collective, we work with a print-on-demand partner to produce and ship your orders.

Processing Times:

All items are custom-made once your order is placed. Production typically takes 3-7 business days.
Once your order is ready, it will be shipped promptly.

Shipping Times:

Shipping times vary depending on your location. Most orders within the U.S. arrive within 5-10 business days after production.
International shipping times may take longer depending on customs and local carriers.

Shipping Costs:

Shipping costs are calculated at checkout based on the destination and weight of your order.

Important Notes:

Ensure your shipping address is correct at checkout. We cannot be held responsible for delays or lost packages due to incorrect addresses.
If you experience issues with shipping, please contact us at scottolsen374@gmail.com, and we’ll do our best to assist.

Return & Exchange Policy

At Side Spin Collective, all our products are custom-made just for you, so we are unable to accept returns or issue refunds except under the following conditions:

Eligible Issues for Returns or Refunds:

Misprints: If there is an error in the printing process, such as a missing or distorted design.
Incorrect Item Shipped: If you receive an item that does not match what you ordered.

How to File a Claim:

Contact us within 14 days of receiving your order at [insert email].
Include your order number, a description of the issue, and clear photos of the item.
Once your claim is reviewed and approved, we will issue a replacement or refund as applicable.

Non-Returnable Items:

Items ordered in the wrong size or color due to customer selection. Please refer to size charts provided before placing your order.
Items with normal wear and tear.

Thank you for understanding the nature of our print-on-demand business! If you have questions, don’t hesitate to reach out to us.